For the purposes of the EU General Data Protection Regulation (GDPR) (EU) 2016/679, the responsible entity is:

Server General Inc.
865 Merrick Road
Suite 204
Baldwin, NY 11510

The responsible place of business is Server General Inc. located at:

Server General Inc.
865 Merrick Road
Suite 204
Baldwin, NY 11510

“Our Website(s)” and “Server General Websites” refers to any website owned and / or operated by Server General Inc. (as listed above), especially servergeneral.com (including all subdomains).

When you visit our website, our server temporarily saves details of your access in its logs. These logs contain the following data, and are kept until their automatic deletion:

• The IP address of the computer making the request
• The date and time of your request
• The requested URI
• The amount of data transferred to you in response
• Whether the request was successfully processed or not
• Identifying data about the browser and operating system you use
• The referring website from which you made the request
• The name of your Internet Service Provider

The purpose of recording this data is to make it possible to serve the website to you (by establishing a TCP/IP connection), to secure our servers, the technical administration of our infrastructure as well as the optimisation of our services. Only in the case of unauthorized access or attacks on our infrastructure will your IP address be analyzed. No further information is required from you in order to access our website.

In order to secure your data we have put in place technical and organisational measures which meet the requirements of the GDPR, and require any third-party service providers we use to do the same.

When we use third parties to provide the services, for example email and infrastructure service providers, these third parties are only engaged after a comprehensive review. This review carefully considers each third party’s competence as well as their technical and organizational data protection measures. The results of this review are recorded in writing, and a data processing agreement which is compliant with Article 28 of the GDPR is signed with the third party.

Your data is only ever saved on secure servers, which may only be accessed by a few authorized personnel. When you use a form on our website to transmit data to us, this transmission is only performed over an encrypted TLS connection.

1. In addition to the previously listed data, cookies will be saved on your computer when you use our website. Cookies are small pieces of textual data which are saved on your hard disk by your web browser, through which Server General, who sets the cookie’s contents, can collect certain information about you. Cookies cannot execute any code, nor transfer any viruses to your computer. We use them in order to anonymously or pseudoanymously analyze the use of the website, and present relevant offers to you.

This website uses the following types of cookies, whose scope and functionality is detailed in the following paragraphs.

• transient cookies (see paragraph 2)
• persistent cookies (see paragraph 3)

1. Transient cookies are automatically deleted when you close your browser. They are used particularly as session cookies. These save a so-called “session ID” which is used to link subsequent requests made by your browser to each other. Through this, your computer can be recognised when you return to our website. These session cookies are deleted, when you log out, or close your browser.
2. Persistent cookies are only deleted after a predetermined duration, which can be different for each cookie. You can delete these persistent cookies anytime, though the “Settings” configuration of your browser. We advise you, that if you do so, that not all functionality of this website will be available.

The placement of cookies on your computer can be prevented through the relevant settings of your internet browser. Previously set cookies can also be deleted through the settings of your browser. We advise you that preventing the placement of cookies on your computer can mean that not all functionality of our website are available without limitations.

The data subject can register on the website. For this to take place, it is required that the data subject enter their details in the “Sign Up” form. The data given by the data subject to register will solely be used for registration, and not passed to any third parties unless Server General has a lawful ground to do so. In the course of registration on our website, your IP address, date and time of access will be recorded, in order to prevent any potential misuse. During, or after the registration, the data subject is free to alter their personal data. It is also possible for the data subject to completely cancel their registration by sending an email to [email protected]

Server General uses Zendesk. This is a customer service platform provided by Zendesk, Inc. and enables us to provide support to our customers and users by a) offering help desk articles online, and b) offering means to contact Server General.

The responsible entity is:

Zendesk, Inc., 1019 Market Street, 6th Floor, San Francisco, California 94103 USA

1. Helpdesk Articles

Access to helpdesk articles is provided using a dedicated website, a JavaScript widget embedded on Server General’s website (Zendesk Webwidget), and the use of cookies. Information obtained via these cookies and / or the JavaScript widget is transferred to Zendesk’s servers located in the United States, and saved there. The analyses of your actions on our website is transferred to us in the form of reports. Zendesk may give this information to further parties where legally required to do so, or these parties are contracted to by Zendesk.

1. Contacting Server General

If a user chooses to contact Server General, either by emailing [email protected], [email protected] General.com, or any other email address associated with our Zendesk account; or by submitting a ticket through the contact form on our website or the Zendesk Webwidget, the content that the user chooses to submit is transferred to Zendesk’s servers located in the United States, and saved there. The content and metadata of your messages are submitted by Zendesk to Server General. Zendesk may give this information to further parties where legally required to do so, or these parties are contracted to by Zendesk.

You can find further information about Zendesk’s data processing and data protection at:

https://www.zendesk.com/company/customers-partners/privacy-policy/

Server General uses Mailchimp to send newsletters to subscribers.

The responsible entity is:

The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA

Personally identifiable information, including name & email address is submitted to Mailchimp’s servers and saved there when a user chooses to sign up to the Server General Application, or chooses to subscribe to one of Server General’s newsletters.

Other information, including IP address, browser & OS version, and timestamps, is submitted to Mailchimp when a user loads resources embedded in, or a link contained an email sent through Mailchimp.

The analyses of your actions with the messages sent through Mailchimp is transferred to us in the form of reports. Mailchimp may give any of your information to further parties where legally required to do so, or these parties are contracted to by Mailchimp.

You can find further information about Mailchimp’s data processing and data protection at:

https://mailchimp.com/legal/privacy/

Server General has integrated Facebook into its website.

The responsible entity for Facebook is:

Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, United States.

When a data subject lives outside the United States or Canada, and Facebook undertakes data processing, the responsible entity is:

Facebook Ireland Inc., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland

When a user clicks the Facebook button, Facebook’s website will be contacted, and user acquisition data will be transferred from Server General to Facebook. Facebook will receive through this the information that the user has visited Server General’s website. Details of the Facebook-supplied plugins can be accessed at:

https://developers.facebook.com/docs/plugins

If the user is logged into a Facebook account (even if it is not their own account) at the same time that they access they Server General website, Facebook will additionally receive a notification that they have visited Server General’s website. Facebook collects this information, so the theoretical possibility exists that it could associate it with the Facebook account. The same also applies to the “Like” button, or to the usage of Facebook comment forms; Facebook could associate this information with the logged-in Facebook account.

To prevent this, you can log out of any Facebook accounts prior to visiting the Server General website. To do this, you must visit the Facebook website.

For further information relating to data protection and Facebook, please see:

https://facebook.com/about/privacy

Server General uses Twitter.

The responsible entity is:

Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, United States

When a user clicks the Twitter button, Twitter will be contacted, and user acquisition data will be transferred from Server General to Facebook. Twitter will receive through this the information that the user has visited Server General’s website.

If the user is logged into a Twitter account (even if it is not their own account) at the same time that they access they Server General website, Twitter will additionally receive a notification that they have visited Server General’s website. Twitter collects this information, so the theoretical possibility exists that it could associate it with the Twitter account.

To prevent this, you can log out of any Twitter accounts prior to visiting the Server General website. To do this, you must visit the Twitter website.

For further information relating to data protection and Twitter, please see:

https://twitter.com/en/privacy.

Server General uses LinkedIn on its website.

The responsible entity for LinkedIn is:

LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA

If the user is logged into a LinkedIn account (even if it is not their own account) at the same time that they access the Server General website, LinkedIn will additionally receive a notification that they have visited Server General’s website. LinkedIn collects this information, so the theoretical possibility exists that it could associate it with the LinkedIn account.

To prevent this, you can log out of any LinkedIn accounts prior to visiting the Server General website. To do this, you must visit the LinkedIn website.

For further information relating to data protection and LinkedIn, please see:

https://www.linkedin.com/legal/privacy-policy

Server General uses Google AdSense, a service provided by Google Inc that enables us to advertise to previous visitors of our website and allows us to track the effectiveness of these ads.

The responsible entity is:

Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA, 94043, United States

The display of ads and measurement of their effectiveness is made possible through the use of cookies and clear gifs. Information obtained via these cookies and / or clear gifs is transferred to Google servers located in the United States, and saved there. The analyses of your actions on our website is transferred to us in the form of reports. Google may give this information to further parties where legally required to do so, or these parties are contracted to by Google.

You may opt-out of targeted advertising through Google AdSense by visiting: https://www.google.com/ads/preferences/

You can find further information about Google’s data processing and data protection at:

https://policies.google.com/

Our website uses Google Analytics. This is a service of Google Inc (hereafter “Google”) which analyses website access, and enables us to improve our site.

The responsible entity is:

Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA, 94043, United States

The analysis of your use of our website is made possible through the use of cookies. Information obtained via these cookies is transferred to Google servers located in the United States, and saved there. The analyses of your actions on our website is transferred to us in the form of reports. Google may give this information to further parties where legally required to do so, or these parties are contracted to by Google. The Google tracking on our website uses the “anonymizeIp()” function, which truncates the transmitted IP addresses so as to prevent the direct identification of any individual users.

You can stop the placement of Google Analytics cookies on your computer through the settings of your web browser. If you do so, we cannot guarantee that all the functions of our website will be fully available to you. You may also stop the placement of cookies through the use of browser extensions, such as:

https://tools.google.com/dlpage/gaoptout

You can find further information about Google’s data processing and data protection at:

https://policies.google.com/

And

https://www.google.com/analytics/terms/

Server General Inc. uses Stripe to process payments for some of our existing customers and provide billing information to these customers.

The responsible entity is:

Stripe, Inc
185 Berry Street,
Suite 550,
San Francisco, CA 94107

For those existing customers who are billed with Stripe or Recurly, the following data is sent, and stored by Stripe:

If you sign up to a paid Server General subscription, the following data will be sent to Stripe, and saved by them:

• Your name and email address
• Details of your payment method (credit card number, expiry date, CVC)
• Your IP address, and the time and date of your transaction

If you wish to avoid sending your data to Stripe, you can do so by not signing up for a paid Server General plan. If you do so however, your ability to use Server General’s functions could be severely reduced.

You may find further information about Stripe’s data processing and data protection here:

https://stripe.com/us/privacy

Server General reserves the right to update this Privacy Policy from time to time without notice. Any changes are effective when we post the updated Policy on our website. We recommend that you regularly check back. We may provide you with notices about changes to this Privacy Policy if you are a registered user of the Server General Application.

Should you have further questions, or wish to make contact with us, you can do so though our website at www.servergeneral.com. When you do so, the data required to answer your query will be automatically saved and processed. Your data will not be transferred to third parties unless Server General has a lawful ground to do so..

Server General Inc. only keeps and processes personal data for so long as it is necessary. When the purpose of the data processing has been fulfilled, your personal data will be deleted in accordance with our data retention policy, unless we are legally required to retain it.

In order to process personal data, a lawful ground must exist. A number of permitted grounds for processing are enumerated in Article 6 of the GDPR.

One ground for the processing of personal data is Article 6, Paragraph 1(a) of the GDPR, which is the freely given consent of the data subject to do so. This consent is bound to a particular purpose. A second ground for the processing of personal data is in order to fulfil the requirements of a contract, as specified in Article 6, Paragraph 1(b) of the GDPR. However, this clause must be understood to include the initiation of a commercial relationship with the corresponding data processing. This ground applies to Server General Inc., in the case that the user uses our contact form or contacts our Success or Sales team using any other means to obtain an non-binding quotation. Article 6, Paragraph 1© of the GDPR permits the processing of personal data where a legal requirement to do so exists. Article 6, paragraph 1(d) permits the processing of personal data in exceptional circumstances, where doing so is necessary to protect the vital interests of the data subject. This ground is relevant to Server General Inc.’s data processing, where Server General Inc., or at a Server General Inc. event, may have to provide personal data to emergency services – such as name, contact details or health insurance – in order to prevent or treat an injury or other damage to health. It is also possible that personal data will be processed on the basis of Article 6, paragraph 1(f) of the GDPR. This is the so-called “legitimate interests” ground, which is interpreted with reference to Recital 47 of the GDPR. The GDPR treats this ground in the sense of a “fallback ground”, which only applies where no other previously listed lawful ground for processing does. When this ground is relied upon, an assessment must carefully weigh the legitimate interests of the data subject against the legitimate interests of the data controller.

You have the following rights concerning your personal data:

• The right to access your personal data
• The right to correct or delete your personal data
• The right to restrict processing of your personal data
• The right to object to the processing of your personal data
• The right to data portability
• The right to confirm whether your personal data is being processed or not.

If you have given your consent to the processing of your personal data, you can withdraw this consent at any time. Such a withdrawal of consent will only affect the processing of your data after it is given.

Should we continue to process your personal data because we assess our legitimate interests to do so outweigh your legitimate interests (per Article 6, paragraph 1(f) of the GDPR) you may object to this processing. This is only applicable in the case where the processing of personal data is not required in order for us to fulfil a contract with you. To exercise such an objection, we request that you detail the grounds based on which we should no longer process your personal data. We will check the details of your circumstances based on the grounds you provide, and either stop processing your personal data, or detail to you the legal basis on which we continue to process your personal data.

Additionally, you always have the right to make a complaint to the relevant authorities regarding our processing of your personal data.

Should you wish to exercise any of these rights, you will need to provide proof of identification that you are the person to whom the data relates. The data you will receive includes data we have related to you, the source of that data, the recipients, or types of recipients to whom the data was transferred, and the purposes for which the data was stored. To exercise these rights, please contact our data protection officer named in the beginning of this document.